Wednesday:
Sorry that this post isn't weight-loss related, except in that things that happen can influence other areas of my life (like if choose to binge or not exercise because I'm stressed, for example, not that fat cares if I'm stress as Marion said today).
About a month ago I mentioned a difficult client of my freelance business. They had paid me half in advance, which I didn't even ask for as I've never had a problem getting money from clients, and then the work was going reasonably well until near the end. Several times the client gave me conflicting instructions -- telling me one thing on the phone then denying it by email. They ignored work I'd done and went back to earlier versions. They emailed me several times a day for reassurance. Some emails were extremely garbled, full of gibberish, and made no sense at all. The client would apologise for those and say to ignore them, then later be affronted because I hadn't used the information in those emails. I was very confused about what was going on.
Then I learned that the client had just been forcibly admitted to a psychiatric ward.
Ok.
I tried to continue on doing my job, but communications broke down. Eventually the client said that it was time to part ways, and I politely (with relief) agreed.
There remained the question of the rest of the money. I had done many many hours of work on this project and had only been paid half of the agreed amount. I felt I had done my job as well as I could under the circumstances. But on the other hand, the client wasn't completely happy and the job was not completely finished -- certainly not to any state I would want my name on it.
I left it for a month. Partly to see if they would pay, partly because I was busy, party because I wasn't sure what to do, partly I felt very sorry for this person now in a psychiatric ward and obviously with huge life problems, but mostly because I am a coward about conflict.
I did feel that I deserved at least a good chunk of that money, if not all of it.
So today, home sick, I gathered my courage and sent a polite reminder email about the money still owing.
What I expected was an angry email saying they hadn't been happy with the results and that they refused to pay (and I hadn't yet decided what to do about this) but what I got was an "ok, that's done" and the money in my account a couple of hours later.
I nearly fell over in shock. They just paid, with no argument. I had been stressing for a whole month about nothing! I felt great.
Then a few hours later, another email. Asking me how the project was going.
!!!
Now my stomach is churning like a rhino is giving birth in there.
Is the client suggesting that they thought I was still working on it for all this time? After previously sending me up to five or six emails a day, then telling me they would "take it from here", then silence? Surely not.
I sent a puzzled email back, and haven't got a response to that yet.
What do I do?
I don't want anything more to do with this person. Quite frankly I would have preferred to forfeit the money (well, maybe, it was quite a lot of money). Should I offer a few more hours in one last try to get it all done? Or maybe offer some of the money back as the work was not completed to their satisfaction. I think the latter. I don't want to go through all that again. The client is clearly unbalanced.
I feel a bit better for writing all that out, but still look at my email in-box as a ticking bomb at the moment.
Showing posts with label client. Show all posts
Showing posts with label client. Show all posts
Wednesday, June 12, 2013
Monday, May 13, 2013
Arg!
Tuesday:
I know there have been quite a few non-weight-loss related posts this past week, but this is my place to vent.
I am about to cut ties with that difficult client, even though it will probably mean I won't get the second half of the payment. The stress is not worth the money, and I don't even know if I would get paid even if I spent another ten hours on it. (I've read their life story! Doesn't bode well.) They just did a completely unreasonable thing and acted like it was normal. I am so worked up right now with my stomach churning. I am awaiting their response to my disbelieving email but I think no matter what they say (and it's unlikely to be nice) I need to make this be over.
In other stressful news, my new employer wants referees from a "recognised company". I'm a freelance fiction editor. I work for individuals. I haven't worked in an office for more than ten years. We've already signed the contracts, so I have no idea if it is going to be a deal breaker. Whatever, I'd rather sit at home and watch TV anyway.
Not happy this morning.
Still not turning to food.
I know there have been quite a few non-weight-loss related posts this past week, but this is my place to vent.
I am about to cut ties with that difficult client, even though it will probably mean I won't get the second half of the payment. The stress is not worth the money, and I don't even know if I would get paid even if I spent another ten hours on it. (I've read their life story! Doesn't bode well.) They just did a completely unreasonable thing and acted like it was normal. I am so worked up right now with my stomach churning. I am awaiting their response to my disbelieving email but I think no matter what they say (and it's unlikely to be nice) I need to make this be over.
In other stressful news, my new employer wants referees from a "recognised company". I'm a freelance fiction editor. I work for individuals. I haven't worked in an office for more than ten years. We've already signed the contracts, so I have no idea if it is going to be a deal breaker. Whatever, I'd rather sit at home and watch TV anyway.
Not happy this morning.
Still not turning to food.
Saturday, May 11, 2013
Work stress
Saturday:
I've been very stressed all day. I'm not going to go into too much detail except that my current client has been very difficult to work with. On Friday I thought the final revisions were all done. Now the client has said they are not happy with my editing of their book. I feel that there has been some poor communication on their part and they are being unreasonable about some things but also I am unhappy with myself as I did rush the last stage because I really wanted this project to be over so I didn't have to interact with them any more.
I refused to work during the weekend, although I have before during this project (it's my wedding anniversary and Mother's Day!) and said I will go over it again next week. I considered just dumping them and forfeiting the second half of the money, but after six weeks work I have enough professional pride to want to get it right, and I do totally take ownership of my part of the problem. But the client has some freely-admitted psychological issues and I don't know if we will ever actually have resolution, or if I will get paid.
Oh well.
It has totally ruined my whole day, I've struggled to think about anything else. It keeps going round and round in my mind.
It the first time ever that a client hasn't been delighted with my work. I guess I'm having some rejection issues too! But mainly I just don't want to have to deal with six or seven emails a day any more.
But I didn't turn to food!
I've been very stressed all day. I'm not going to go into too much detail except that my current client has been very difficult to work with. On Friday I thought the final revisions were all done. Now the client has said they are not happy with my editing of their book. I feel that there has been some poor communication on their part and they are being unreasonable about some things but also I am unhappy with myself as I did rush the last stage because I really wanted this project to be over so I didn't have to interact with them any more.
I refused to work during the weekend, although I have before during this project (it's my wedding anniversary and Mother's Day!) and said I will go over it again next week. I considered just dumping them and forfeiting the second half of the money, but after six weeks work I have enough professional pride to want to get it right, and I do totally take ownership of my part of the problem. But the client has some freely-admitted psychological issues and I don't know if we will ever actually have resolution, or if I will get paid.
Oh well.
It has totally ruined my whole day, I've struggled to think about anything else. It keeps going round and round in my mind.
It the first time ever that a client hasn't been delighted with my work. I guess I'm having some rejection issues too! But mainly I just don't want to have to deal with six or seven emails a day any more.
But I didn't turn to food!
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